ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

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Top ITSM capabilities

  • Enterprise service management
  • Incident and problem management
  • Change management
  • IT asset and configuration management
  • Configuration management database (CMDB)
  • Purchase and contract management
  • Project management
  • Service requests and request fulfillment
  • Knowledge management
  • Reporting and SLA management
  • Process and visual workflow design
  • Integration with IT management apps
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